Engineering Review
Product heat load calculation, dwell time sizing, and plant floor layout design.
Global Installation, Parts, and Support from a Single Team
Over 300 installation and service engineers support 5,000+ installations across 80+ countries. We handle site installation, operator training, and fast spare parts delivery.
Project Lifecycle
One Team, End to End
Your project stays with one engineering and service team from initial sizing through installation, training, and long term maintenance.
Design & Fabrication
Mechanical, thermal, and electrical manufacturing in our own plants followed by full Factory Acceptance Testing (FAT).
Logistics
Export container packing, heavy transport coordination, and customs documentation.
Installation
Complete site mechanical, piping, and electrical installation by our own team of 300+ field engineers.
Commissioning
Refrigerant charging, cold test runs, recipe tuning, and operator training on your floor.
Lifecycle Support
Preventive maintenance, OEM spare parts supply, remote PLC diagnostics, and 48 hour field dispatch.
Spare Parts
Critical Components, Positioned Near You
We stock OEM spare parts at regional hubs so critical wear components reach your plant quickly.
Factory Certified OEM Spare Parts
We make core mechanical, belt, and coil parts in our own factories and source compressors, valves, and drives directly from Danfoss, Bitzer, Mycom, Siemens, and SEW.
Expedited Shipping Worldwide
Parts ship by air, express courier, or sea freight, with 3 to 7 day delivery for stocked items.
Recommended Spare Parts List for Each System
Every machine ships with a clear spare parts list grouped by 24 hour, 7 day, and 30 day service intervals.
Service Contracts with Stocked Inventory
For service contract customers, we stock belts, bearings, seals, and sensors at the nearest regional hub.
Automation & Control Architecture
Every system includes a Siemens PLC and color touchscreen for live monitoring and data logging:
- Zone temperatures, belt speed, fan speed, and coil status
- Recipe storage for 50+ products
- Automatic fault alarms on the screen and by remote alert
- Optional VPN remote diagnostics that resolve 70% of issues without a site visit
Support Channels
Emergency Response & Remote Diagnostics
Direct support from the automation and refrigeration engineers who built your system.
Emergency Response (≤48h)
For urgent stops, refrigeration faults, control alarms, or safety trips that need immediate attention.
Engineer responds within 2 hours of call
Remote diagnostics initiated immediately via VPN
When site support is needed, field engineers are dispatched within 24 to 48 hours.
Spare parts reserved and prepared for shipment in parallel
Dedicated WhatsApp/phone line for emergency calls
Remote Diagnostics & Support
For routine questions, recipe tuning, seasonal adjustments, CIP wash settings, and PLC software updates.
Secure VPN remote connection to your PLC with your approval
Live operating data review by our engineering team
Parameter tuning without waiting for a site visit
Scheduled video calls for operator troubleshooting
Email support with a reply within one business day
Training & Knowledge Transfer
Your Team, Trained to Operate and Maintain
We train your operators and maintenance crew on site during commissioning and provide written manuals and video guides.
Operator Training
Hands on training for shift operators covering startup, shutdown, recipe selection, and alarm checks.
Maintenance Training
Practical training for plant technicians covering belt splicing, bearing care, CIP maintenance, sensor checks, and leak testing.
Video Documentation
Key maintenance tasks are recorded on video during commissioning for easy staff training.
Need Technical Support or Parts?
Contact our service team for spare parts, technical support, or field maintenance.
